BabyMum Return and Refund Policy

• Any faults in any of our products should be reported to us as soon as possible and always in a reasonable time period.
• We have the right to seek the return of any faulty goods from the customer and therefore customers should not dispose of any faulty items without first consulting BabyMum. We will determine whether or not it requires the faulty product to be returned or not. If we seem the return of the faulty product it will pay reasonable costs of return and redelivery of the product.
• No refunds will be given for goods if you have simply changed your mind unless they have been returned within 30 days of the date of purchase in the original packaging and a receipt or invoice must be provided as to proof of purchase.
• Change of mind returns after 30 days will not be accepted.
• Returns and/or exchanges for incorrect products ordered or change of mind returns will be at the cost of the customer. This includes courier/postage fees for return products and courier/postage fees for parts sent from us as an exchange (this condition does not apply to faulty products).
• If the customer received a free gift as part of a promotion and the product or portion of the product is returned for any reason (unless it was a faulty or defective product) the free gift must be returned along with the unwanted product. Free gifts cannot be returned for refund or exchange and have no cash value of their own.
• The liability of Babymum for any loss, damage or injury arising directly or indirectly from one of our products for non-compliance of any of our products or for any other reason shall not in the event exceed the amount equivalent to the price of the product.
• We have the right to change its policy relating the return and refund of products at any time without notice.
• All exchanges or returns must be at customer`s cost.
• Special conditions when buying Skin Care Products, washing products and some toiletries:
• Due to the delicate nature of these kind of products and for hygienic reasons, BabyMum will not accept the return of items from the following categories under the change of mind returns policy under any circumstances, so please choose carefully before ordering.
• Cosmetics (if hygiene seal is broken)
• Beauty products
• Fragrances
•  Please select the right product when ordering.
•  All prices on the website are in AU$ and GST inclusive.
•  Prices may change without prior notice.
• All quotes from Babymum are valid while stocks last unless stated otherwise.
• Specials are subject to availability and while stocks last.
• How to return a product ordered on BabyMum Online
• Products ordered at Babymum Online can be returned to our warehouse. You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For change of mind return/exchange, delivery fee is non-refundable.
• You return the item within 30 days of purchase;
• You produce your original invoice at the time you return the item
• The item is in resaleable condition including that:
• It is in its original packaging, including instruction manuals and all accessories;
• It is unworn, unopened, unused and in its original condition;
• Any sew-in labels are still attached; and
• The product is not one on which a change of mind return is not available (see below).
• If these requirements are not satisfied BabyMum reserves the right not to accept return or refund for change of mind returns.
• Goods on which a change of mind return is not available
• Due to the delicate nature of these kind of products and for hygienic reasons, BabyMum will not accept the return of items from the following categories under the change of mind returns policy under any circumstances, so please choose carefully before ordering.
• Cosmetics (if hygiene seal is broken)
• Beauty products
• Fragrances
• These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
• Please note:
• Your original BabyMum invoice is the best form of proof of purchase
• Refunds will be issued using your original payment method
• Damaged or Incorrect Product delivered
• We apologise for the inconvenience, we will resend the correct item to you as soon as we can. Contact the Customer Service Centre (9am to 5pm Monday to Friday).